•Leading your team to deliver end to end DC routines and standards ensuring the best possible level of service is given whilst consistently achieving or outperforming the KPI’s.
•Review shift capability plans against budget requirements to ensure sufficient resource is in place at all times.
•Manage daily/weekly operational challenges as required through direct communication with the Operations Manager, Team Managers, Assistant Transport Managers Store & DC replenishment teams.
•Ensure all One Stop and Agency colleagues are well trained, validated and capable to deliver their role.
•Build the capability of my managers, making sure they have received the operational and leadership training to do their job and provide ongoing coaching and mentoring.
•Monitor Team Manager performance in Leadership and communication skills, operational capability controls section controls, system knowledge and KPI achievement.
•Manage, monitor and review DC Health & Safety performance ensuring that all of the team actively contribute towards achieving a positive Health & Safety culture within the DC ensuring all moral, legal and financial controls are in place to the correct standard as sited in the H&S policy. Apply a consistent zero tolerance to anyone breaching safe systems of work.
•Ensure site security systems and processes are 100% compliant with all call out and escalation list/processes up to date.
•Management of the sites stock/shrink position by working directly with the Inventory Controller ensuring all count targets and KPIs are achieved.
•Maintain Health & Hygiene standards internally and externally.
•Champion change, share ideas and experiences to deliver results
