Overview
Maintenance Helpdesk Co-ordinator
16hrs Part Time Temp working:
Monday & Friday Home Based 10am-2pm.
Tuesday & Thursday Office Based 10am-2pm.
Wednesday - Day off
End date of Fixed term role - 31/10/2025
*First 2 weeks office based for training and meeting the team*
The Maintenance Team are at the core of our business and our Maintenance Helpdesk Co-ordinator plays a vital role with making life simpler and better for stores, our sole purpose that is factored into everything we do. Helping our stores to operate more efficiently and to a higher standard will make for an improved customer journey and colleague experience.
Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares offering over 50,000 products building a consumer-focused total retail business because we just love to make home life lovelier for our customers. The caring and supportive culture we've created makes this a place you'll feel right at home too.
We are ambitious in our plans to drive further expansion of the business to more customers, shopping more frequently, with more choice, enhanced digital and physical services, and new capabilities to innovate and operate at pace in a fast-changing landscape. In developing the business for the long-term benefit of our customers, we are investing in our supply chain, stores and technology to improve the customer proposition as we move forward.
Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.
What you'll be doing
As the Maintenance Helpdesk Co-ordinator you’ll be responsible for maintaining accurate records from stores and Working alongside external stakeholders and ensuring that the internal database is stored & presented in a professional manner.
- Maintaining accurate records of purchased kit.
- Placing orders and maintaining records via Service Now.
- Ensuring effective & prompt responses to all incoming correspondence from stores.
- Confirming with contractors that jobs have been completed.
- Issuing feedback from/to stores.
- Speaking with contractors regarding repairs carried out etc, and following up quotes.
- Covering PPM responsibilities.
- Chasing stores and contractors for outstanding responses.
- Ensuring BMS light and temperature sensors are online.
- Providing initial support to admins within capabilities.
- First point of contact for stores reporting Maintenance issues.
- Answering all calls promptly.
- Maintain professional call handling techniques at all times.
What we'll look for in you
The following behaviours are some examples of how these values materialise for a Maintenance Helpdesk Co-ordinator.
- Making it happen -Means planning and prioritising, focusing on outcomes and delivering at pace and with accuracy.
- Customer first - Putting the customer first (our stores) in everything we do, being an advocate and taking pride in helping create joy for our customers (both internal and external).
- Team work - Coming together across functions to achieve collective success, building trust and supporting the business.
- Growth mindset - Stretching yourself and coaching others to achieve things you never thought possible. Always looking for the next opportunity to improve both yourself and what you deliver.
- Thinking big - Develop plans about our future and what’s possible, having ambition and a winning mindset.
- Making decisions - Positive intent, guided by our purpose and values, and evaluating impact and risk.
- Able to work at pace and manage multiple workstreams at once.
- 2 years admin experience.
- Good PC skills including Word, Excel.
- Good communication skills.
- Constantly seeking opportunities to improve.
- At ease taking ownership of your work. Humble and open to feedback when needed.
- Some knowledge of certain construction elements.
