Job Title
SAP BW Support
Location
Asda House
Employment Type
Full time
Contract Type
Permanent
Hours Per Week
37.5
Salary
Competitive salary plus benefits
Category
Software Development and Implementation
Closing Date
9 March 2025
Key Responsibilities
- Performs L2 and some L3 Production support for BW (Incidents and Problems)
- Undertakes service catalogue changes (standard changes and requests)
- Performs job monitoring, liaising with appropriate business and or technical teams to resolve any issues.
- Investigation into BW failures as a result of any other technical monitoring activity (e.g. by RISE or Technical Operations team)
- Undertakes other administration support tasks such as executing ad hoc reporting and analysis for data governance and analytics teams.
- Technical change support (impact assessment, verification)
- Whilst a dual track landscape is in place, the BW analyst along with other analysts and developers will support the change retrofit process
- Undertakes fix on fail work – including configuration of fixes, work with developers on fixes, unit testing and support of other test phases related to such changes, following all necessary governance processes – especially where a fix is complex / could impact integrations.
- Receive handover into support from delivery teams (attending KT, defining knowledge articles etc.)
- Escalate to and work with counterparts in Functional Change and Development on complex problems, taking advice to resolve issues effectively without compromising the solution / in flight releases.
- Identification and investigation into problems including root cause analysis.
- Support for environment refreshes and builds in the Production support landscape – working with QA and Environment Manager to perform check out validation.
- Support for Disaster Recovery Planning and recovery
- Identification of changes required to correct functional problems – raising these up to the Functional. Change and Design team.
- Identify areas where process training / process support is needed to prevent repetitive processing errors by the user community – to reduce ticket numbers and improve user experience.
- Support the application of hot packs & OSS notes
- Maintenance of solution support knowledge documentation such as runbooks and inputting to service guide.
- Maintenance of Solution documentation (as appropriate – related to changes made for fixes etc)
- Delivery of small enhancements within agreed capacity
Competency / Behaviour
- Have a desire and energy to work at pace, deliver quality, collaborate effectively, and have a mindset and personality to resolve and drive through solutions to problems.
- Good attention to detail – ensuring time is not wasted through the support process through not being attentive to cross functional and application impacts.
- Be confident in role as providing advice and support to the business.
- Be quality and improvement focused, whilst maintaining a good dose of pragmatism.
- Have excellent communication and stakeholder engagement skills, with the ability to engage at all levels and build relationships.
- Ability to deal efficiently with escalations and difficult situations/people under pressure
- Outstanding self-management.
- Analytical Thinking: Uses analytical techniques to break apart complex problems into component parts, identifies multiple solutions and weighs the value of each.
Technical / Professional Expertise
- Good experience as an SAP BW support consultant with knowledge of wider data lake and reporting technologies.
- Experience of both BW 7.5 and BW/4HANA, with knowledge of the differences and supporting both environments. LSA++, New ADSO types and new concepts
- Good understanding of typical integrations within SAP and from SAP technologies to wider architecture.
- HANA Calculation Views as reporting/ETL objects
Experience of HANA DB Studio - Sound business process chain knowledge.
- Manage large data sets in BW and options for managing table sizes:
- Logical partitioning for Active tables to manage table sizes
- Managing change log sizes
- Experience with specific data source types and technologies for supporting DataEcosystem feeds:
Inventory (2LIS_03*) extractors and Inventory-enabled ADSOs in BW
Purchasing (2LIS_02*) extractors
Sales and Billing (2LIS_11* & 2LIS_13*) extractors
- Sound knowledge of testing best practice – especially in scoping tests, drafting and executing for Unit test and SIT.
- Good end to end solution understanding – especially for typical end to end scenarios related to functional specialism – enabling sound designs, and CR impact assessments that think of impacts on other areas of SAP or the wider application landscape.
- Strong analysis and problem-solving skills.
- Understanding of Solution Manager Process Documentation best practice.
- Have advanced skills in Microsoft Office – especially Excel, Word and PowerPoint, to support analysis, documentation, and presentations as part of day-to-day role.
Advantageous
- Knowledge of SAP DI
- PowerBI
- Tableau
- SAP Analytics Cloud
Work Where it Works
Our hybrid way of working gives you the choice to work where it works. This enables you to chose where you’ll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team.
You will also get an excellent benefits package including; -
• Discretionary company bonus
• £5,700 company car or car allowance
• Company pension up to 7% matched
• 10% colleague discount, free parking and many additional rewards.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves
